Refund Policy

Our 60-day money-back guarantee

If a supplement isn’t right for you, email us within 60 days of delivery and we refund what you paid for the products. Opened or unopened makes no difference.

For example, if you paid $54 for 3 bottles and they aren’t for you, we refund the $54, even if every bottle is open.

The guarantee covers everything we sell: both supplements in any bundle, our turmeric packs of 6 and 12 bottles, and the Weekly Pill Organizer.

Nothing to send back

You don’t need to return anything, whether the bottles are opened or not. Opened supplements can’t be resold, so we don’t ask for them. There is no label to print and no parcel to post.

Damaged, wrong or lost orders

If your order arrives damaged, or we sent the wrong item, we send you a replacement free, shipping included. If a parcel is lost on its way to you, we send a new one or refund it, whichever you prefer. A photo of any damage helps us settle it in one reply. If you would rather have your money back in any of these cases, we refund the order in full, including the original shipping.

What we refund

We refund the price you actually paid for the products, after any bundle saving, Subscribe & Save discount or discount code. For example, our welcome code WELCOME10 takes 10% off one-time items, so if you used it, we refund the discounted price.

The $4.99 shipping charge is refunded when the problem was ours: an order that arrived damaged or wrong, or was lost on the way. If you cancel an order before it ships, we refund the shipping too.

You can ask for a refund on everything in an order, or on just one of the products in it.

How to ask for a refund

1. Email [email protected] with your order number. If you like, add a line on what didn’t suit you. For damage or a wrong item, a photo helps.
2. We reply within one business day and confirm your refund or replacement. Support hours: Monday to Friday, 9 AM to 5 PM ET.
3. Refunds are issued as soon as we confirm them. Replacements leave us within 1 business days, like any order.

Your order number is in your order confirmation email. If you can’t find it, write from the email address you ordered with and we will find your order for you.

How refunds are paid

Refunds go back to the card or wallet you paid with. Your bank usually takes 5 to 10 business days to show the refund on your statement.

Cancelling an order

Changed your mind before your order ships? Email us and we will cancel it and refund it in full, shipping included. Orders leave us within 1 business days, so write as soon as you can. Once your order has shipped, the 60-day guarantee covers you from delivery.

Subscribe & Save renewals

Every Subscribe & Save renewal is covered by the same guarantee, for 60 days from the day that renewal is delivered. That includes a renewal you forgot to cancel: tell us within 60 days of it arriving and we refund it. If a renewal has been charged but hasn’t shipped yet, we can cancel it for a full refund, shipping included.

Cancelling your plan stops future charges straight away. See the Subscription Policy for how to skip, pause or cancel.

Fair use

The guarantee is there for anyone who isn’t happy, and we honor it without any fuss. We may decline requests that show a clear pattern of abuse, such as repeated refunds across many orders, or claims we can’t match to an order.

Questions

Email [email protected]. We reply within one business day. Support hours: Monday to Friday, 9 AM to 5 PM ET.

By post: Minderse Ltd, Laisvės al. 110, LT-44253 Kaunas, Lithuania.